When something goes wrong with a payment or a bet, support is the only way to fix it.
How we test it
- We contact support through each channel the bookmaker offers, such as live chat and email.
- We ask the same set of questions, including one about withdrawal rules.
- We time the first human reply and check whether the answer matches the bookmaker’s own terms.
How it affects the score
Fast, correct answers score higher. Slow replies, bots that cannot reach a person, and answers that contradict the terms lower the score.