This page covers two kinds of complaint: a problem with a bookmaker, and a problem with something we published.
A problem with a bookmaker
- Contact the bookmaker’s support first, in writing if possible, and keep a copy of every message.
- If that does not solve it, use the bookmaker’s formal complaints process, which its terms should describe.
- If the bookmaker is licensed, its regulator’s website explains whether you can escalate the complaint to the regulator or to an independent dispute service named by the bookmaker.
We cannot resolve disputes for you, but we do want to hear about them. Tell us through the contact page: repeated reports about the same bookmaker trigger a recheck of its score.
A problem with our content
If a score, a bonus term or a fact on our site is wrong or out of date, tell us which page, what it says and what you think it should say, with a link or screenshot if you have one. We check every report, correct errors and note the change on the page.
Responsible gambling
If your complaint is about losing more than you can afford, please see where to get help.